Store portal/Help
Store portal · Al Noor Electronics
Help
Help
Short answers, then a person.
How does an order reach me
On WhatsApp the moment it lands, and in Orders here. Approve within 12 hours, or turn on auto accept on the Products page and it is approved the moment it lands. An order not approved in 12 hours is cancelled and the shopper refunded.
How do I change a price
In Products. Edit the row, or tick several and change them together. Upload a CSV to replace the lot. A feed or a POS connection keeps it in sync for you.
When am I paid
Every Tuesday for orders delivered or collected the week before, less the commission. The statement lists every line and its source.
What if the customer wants to return it
Unopened, within seven days, the customer brings it back or we collect. Opened or damaged, send us photos and the line is disputed from the statement.
How are sales on my own site tracked
The link from Machina+ carries a click id. A small tag on your thank you page sends us the order reference, the goods value without VAT and shipping, and that id. Shopify stores install our app and refunds flow through on their own. Salla, Zid and custom sites paste the tag or use the Tag Manager template. Test it from the Orders page. Sales wait for your confirmation, confirm on their own after your return window plus seven days, and lock. Locked sales go on a monthly invoice.
What does the commission cover
The listing, the checkout, the customer messages, the courier booking and the payout. Nothing on sales in your store or on your own site that did not start here.
On your phone. Add this page to your home screen and it opens like an app. Accept, quote, mark ready and pause work from there. Products, statements and people are easier on a desktop.