Repair portal/Performance
Repair portal · Al Noor Phone Repair
Performance
Standards · the minimum
Sample until liveOn target on all 5.
Each standard has a target. Sit under it for long enough and the stages below the line start. Each rate is counted over the last 28 days and only once 10 bookings are in the window.
- Quoted inside two hoursSpeedRequests you quoted or passed within two hours of them landing, in your working hours.Target 80% or more84%On target
- Requests answeredReliabilityRequests you quoted or passed before the window shut. Ignored requests count against you.Target 80% or more92%On target
- Ready on the day quotedReliabilityJobs ready by the day you quoted, or by the revised day the customer approved.Target 95% or more96%On target
- Cancelled by youReliabilityBookings you cancelled after confirming. Your three passes a month do not count.Target 2% or less0%On target
- RatingExperienceThe average of your last 50 reviews. Only from completed jobs.Target 4.5 or above4.6On target
Refreshed each time you open the portal. Rating uses your last 50 reviews. Your first 10 bookings are a learning period. We check in at 3 and 10, and nothing counts against you until then.
What happens below the line
- 01A note here and on WhatsApp, with the standard, the number and the orders behind it.
- 02Still below after seven days. A call within two business days and a plan you agree to.
- 03Still below at the next check. New orders pause until it recovers. Work already approved continues.
To appeal. Reply to the note or WhatsApp us. A person reviews within two business days, and nothing pauses while they do.
Goals · what good looks like
Sample until live3 of 5 reached.
Goals never trigger anything. They are the numbers the partners with the most repeat work hit. Each one names the lever.
- Quoted inside 30 minutesSpeedRequests quoted or passed within 30 minutes, in your working hours. The first quotes in get compared most.Target 70% or more61%Watch
- Finished inside the quoteAccuracyJobs done at or under the top of your range with no revised quote. A revised quote the customer approved still counts against this.Target 95% or more96%On target
- Listed price jobs done the same daySpeedListed price bookings finished the day the device reached you.Target 60% or more58%Watch
- Reviews answeredExperienceReviews with a reply from you within 3 days. Replies show on your profile.Target 80% inside 3 days100%On target
- Messages answered inside 2 hoursSpeedFirst replies to a customer message within 2 hours, in your working hours. Customers who hear back keep the booking.Target 90% or more93%On target
Benchmarks · you against every live workshop
Sample until liveIn the top quarter on 1 of 9. Below the median on none.
The median is the middle partner on Machina+ in Bahrain. The top quarter is the line the best 25% clear. Refreshed every Monday from the last 28 days. Nothing here triggers anything. It shows you where the room is.
- Quotes wonShare of the requests you quoted where the customer picked you.38%29%45%Above the median
- Time to quoteMedian time from a request landing to your quote or pass.1.1 h2.6 h48 minAbove the median
- Days to readyMedian days from the device reaching you to marked ready.1.8 days2.4 days1.2 daysAbove the median
- Finished inside the quoteJobs done at or under the top of the range, no revised quote.96%91%99%Above the median
- Revised quotesShare of jobs where you sent a revised quote after opening the device.6%12%3%Above the median
- Cancelled by the workshopShare of confirmed bookings the workshop cancelled.0.0%1.8%0.0%Top quarter
- Average jobAverage job value, listed price and quotes together.BD 24BD 21BD 31Above the median
- RatingAverage of the last 50 reviews.4.64.44.8Above the median
- Repeat customersShare of jobs in the window from a customer who booked you before.18%11%24%Above the median
On the line, the grey mark is the median and the black mark is the top quarter. Your marker is lime when you are past the median and amber when you are not.
Funnel · last 28 days
Sample until live19 quotes won and 21 listed price bookings.
- Requests seen64A request that matched your devices and areas
- Quoted5281% answered before the window shut
- Won1937 of 100 quotes picked
- Completed37Quotes won plus 21 listed price bookings, 1 cancelled
Eight weeks · jobs and earnings
Sample until liveUp 133% on eight weeks ago.
Best week
7 jobs
Average week
5 jobs
Earnings, eight weeks
BD 948
By how work reaches you
Sample until liveDrop offs are your strongest leg.
- Machina+ pickup1746%94%4.6
- Customer drops off1438%100%4.7
- At the customer616%83%4.5
On time is against the day you quoted. Pickup and return legs are ours and do not count against you.
When requests land
Sample until liveMost requests land between 6pm and 10pm.
Requests in the last 28 days by the hour they landed. The evening ones are compared the next morning, so a quote before you close still gets picked.